kn99's commitment to responsible gaming
kn99 believes that entertainment brings real joy only when it is enjoyed in a controlled and mindful way. Use our protection tools and stay safe.
Why is responsible gaming important?
kn99 is more than just an entertainment platform for players in Bangladesh — it is a responsible online casino experience. We believe that entertainment through sports and betting is sustainable only when every player stays aware of their own limits. Playing responsibly means not just trying to win, but making every decision with full awareness.
Online gaming can be a great source of entertainment, but excessive use can have a negative impact on personal and family life. To ensure responsible gaming at kn99, we apply a range of tools and policies — such as deposit limits, time-out features and self-exclusion — to help you stay in control of your gaming habits.
Our goal is clear: every kn99 player should be able to play in a safe, fair and enjoyable environment. Responsible gaming is not just a policy — it is our everyday commitment.
21+ Only
To open an account and play any game at kn99, you must be at least 21 years old. We follow a strict age-verification process to protect minors from gaming.
Our tools for your safety
kn99 provides a number of effective tools to help you stay in control of your gaming habits.
Set deposit limits
Set a limit on how much you can deposit per day, week or month. Once a limit is set, it takes effect immediately. Increasing a limit takes 24 hours to come into effect, but decreasing one is immediate.
Time-out feature
If you feel you need to take a break, use the time-out feature. You can temporarily suspend your account for a period ranging from 24 hours up to 6 weeks.
Self-exclusion
Self-exclusion is a long-term measure where you can request to block access to your account for a set period — such as 6 months, 1 year or permanently.
Review your gaming history
Log in to your account at any time to view your deposits, withdrawals and gaming history. Staying aware of your own habits is the first step toward responsible gaming.
Reality reminders
After you have been playing for a set amount of time, our system will suggest you take a break. These reminders help you keep track of time and enjoy balanced entertainment.
24/7 Bengali Support
Our live chat support team is available around the clock for any gaming-related concerns or issues. Reach out in Bengali — we are ready to help.
Recognise the signs of problem gambling
If you notice any of the following signs, use the responsible gaming tools or contact our support team.
Spending beyond your budget
Spending more than you have set aside for entertainment, or using money needed for everyday expenses to play.
Chasing losses
Continuing to play repeatedly in an attempt to recover money that has been lost, and being unable to stop.
Withdrawing from family and work
Being unable to give time and attention to family, friends or the workplace because of gaming.
Emotional distress
Feeling unusual anxiety, anger or frustration when unable to play or after losing.
What should you do if you notice these signs?
First, acknowledge your feelings. Problem gambling habits are a real issue and there is no shame in it. At kn99 you can seek help at any time through our live chat or by email.
Activate a time-out or self-exclusion from your account. If needed, let a trusted family member know. Remember, gaming is a form of entertainment — it can never be a source of income or a solution to financial problems.
How to use the protection tools
Log in to your kn99 account and customise your protection settings in just a few steps.
Log in to your account
Log in to your kn99 account and click the profile icon at the top right.
Go to the "Responsible Gaming" section
Look for the "Responsible Gaming" option within Account Settings.
Choose your preferred tool
Select whichever you need — deposit limit, time-out or self-exclusion.
Confirm and save
Set your preferred limit or break duration and confirm. Changes will take effect immediately.
Contact us if you need help
If you have any trouble, let us know via live chat or at [email protected].
21+ age verification policy
Only individuals aged 21 or above may open an account and play games at kn99. We complete an age-verification process at registration and before withdrawals.
We are committed to protecting minors from online gaming. If you think a minor may be able to access your device or account, please contact us immediately.
- Age verification is mandatory when registering an account
- Additional identity documents may be requested in cases of suspicion
- Registering with false information is an offence and may result in account termination
- If anyone plays on behalf of a minor, the account will be permanently closed
Financial safety and deposit limits
The minimum deposit at kn99 is ৳500 and the minimum withdrawal is ৳500. We advise that you only play with an amount you can afford to lose without it affecting your daily life.
Gaming is never a financial investment. Never play with borrowed money or money set aside for essential expenses. Set a monthly gaming budget for yourself and stick to that limit.
- Set your own daily, weekly or monthly deposit limits
- Limits apply across all methods — bKash, Nagad, Rocket and Upay
- Reducing a limit is immediate; increasing one takes effect after 24 hours
- Withdrawals are typically completed within 5–30 minutes
Questions about responsible gaming
Enjoy kn99 safely
Play responsibly and explore our world of entertainment.