kn99 Privacy Policy — Your Information Is Our Responsibility

Types of Information Collected

kn99 collects various types of information to provide its services. This information is generally divided into two categories:

A. Information You Provide Directly

• Full name, date of birth, and national identity card or passport number (for identity verification)
• Email address and mobile number (for account registration and communication)
• Financial information such as bKash number, Nagad number, Rocket or Upay account details (for deposits and withdrawals)
• Password and security questions (stored in encrypted form)
• Information provided in live chat and support requests

B. Information Collected Automatically

• IP address, device information, and browser type
• Site access time, page visit history, and click events
• Cookie and local storage data
• Gaming activity log data (bet amounts, win/loss history)
• Device location (if permission is granted)

Purpose of Data Collection

kn99 collects and processes your information for the following legitimate purposes:

• Account Management: To handle registration, login, password recovery, and profile updates.
• Identity Verification (KYC): To verify age (21+) and ensure responsible gaming.
• Financial Transactions: To securely process deposits, withdrawals, and bonus distributions.
• Service Improvement: To enhance platform functionality and user experience.
• Communication: To send promotional offers, account updates, and support messages.
• Security and Fraud Prevention: To detect suspicious activity and protect accounts.
• Legal Obligations: To comply with applicable laws and regulations.

Cookie Policy

The kn99 website uses cookies and similar tracking technologies. Cookies are stored as small text files in your browser and help us improve our services.

Types of Cookies We Use

• Essential Cookies: For login sessions, security, and core platform functions. These cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand which pages are visited most often, helping us improve our services.

You can disable cookies at any time through your browser settings, though this may affect the functionality of some services.

Data Sharing and Disclosure

kn99 does not sell your personal information to third parties. However, information may be shared in a limited way in the following circumstances:

• Service Providers: With trusted partners who handle payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and customer service — only to the extent necessary to perform those services.
• Legal Requirements: To comply with court orders, lawful requests from government authorities, or legal obligations.
• Security Purposes: To prevent and investigate fraud, money laundering, or other illegal activity.
• Business Changes: In the event of a merger, acquisition, or asset transfer, the new service provider will be bound to uphold the standards of this Policy.

Data Security Measures

kn99 applies internationally recognized technical and administrative measures to protect your information:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — only strong cryptographic hash functions are used.
• Access Controls: Only authorized personnel have access to personal information, strictly on a need-to-know basis.
• Security Audits: Regular security assessments and vulnerability testing are conducted.
• Data Backups: Regular backups are maintained in secure, encrypted locations.

However, it must be acknowledged that no data transmission over the internet is 100% secure. We are committed to ensuring the highest level of protection, but absolute security cannot be guaranteed.

Data Retention Period

kn99 retains your information only for as long as necessary:

• Information for active accounts is retained until the account is closed.
• Even after an account is closed, certain information may be retained for a minimum of 5 years to meet legal obligations.
• Records of financial transactions may be retained for an extended period in accordance with anti-money laundering regulations.
• For inactive accounts, information may be deleted after review and assessment.

Privacy of Minors

kn99 is strictly for users aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

• Age verification is mandatory during account registration.
• If we become aware that a user is under 21, their account will be immediately suspended and all associated information will be deleted.
• If a parent or legal guardian believes their child has provided information on our platform, please contact us.

Third-Party Links and Services

The kn99 platform uses various third-party services for payment processing and gaming content delivery. These service providers have their own privacy policies. We are not responsible for their data practices, but we ensure they maintain industry-standard security.

Payment partners (bKash, Nagad, Rocket, Upay) operate under their own data protection policies. After a financial transaction is completed, transaction details are retained solely for anti-fraud and financial reconciliation purposes.

Marketing Communications

When you register your account, you consent to receiving promotional communications from us. These may include:

• Notifications of bonuses and promotional offers
• Updates on new games and features
• Special offers from the VIP program
• Tournament and event invitations

You can unsubscribe from marketing communications at any time through your account settings or via live chat support. Important account-related information (transaction confirmations, security alerts) will always be sent.

Changes to This Policy

kn99 reserves the right to update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the Policy will change.
• For significant changes, we will send a notification to your registered email.
• Continued use of the platform after changes are made will be considered your acceptance of the new policy.
• If you do not agree with the new policy, stop using the service and request that your account be closed.

We recommend you visit this page regularly to review the latest version of the Policy.